GX 20 problem

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barryo70
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Venerable Member 85 posts
Joined: 28/07/2010
Location: London
Link Posted 20/02/2012 - 21:59
I took a few pictures tonight on my GX20 and noticed a thin black line running from left to right halfway up the image. Is this a faulty sensor? Has anyone else experienced this. I've half a mind to send it back to Samsung as I would expect a camera to last more than 2.5 years with only about 7000 clicks.

any advice would be appreciated

thanks

barry
fed up waiting for a FF
greynolds999
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Joined: 26/03/2009
Location: Falkirk
Link Posted 20/02/2012 - 22:17
Is this on the LCD or on the computer?

If it's on the computer, have you recently changed software. Was the camera cold, on low battery or had it been lying unused for a while?

You need to check all these before assuming there is an issue.
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Mike-P
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Joined: 25/03/2008
Location: Hampshire UK
Link Posted 20/02/2012 - 22:17
If I remember correctly I have seen this fault a few times on the forum with the K20D (although the line went top to bottom) and it turned out to be sensor failure.
No equipment list here but thanks for taking an interest. My Flickr
George Lazarette
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Pentax Pro Master 8,074 posts
Joined: 14/01/2004
Location: London
Link Posted 20/02/2012 - 23:36
I had strange lines appearing on my K10D pics. Eventually it turned out to be the graphics card.

G
Keywords: Charming, polite, and generally agreeable.
barryo70
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Venerable Member 85 posts
Joined: 28/07/2010
Location: London
Link Posted 21/02/2012 - 21:10
Hi

I will try a different graphics card but the line is visible on the screen and then on the file when it appears on the computer. I have a horrible feeling it's the sensor and I think a battle of wills with samsung beckons.

cheers though for the input

b
fed up waiting for a FF
barryo70
Member


Venerable Member 85 posts
Joined: 28/07/2010
Location: London
Link Posted 21/02/2012 - 21:16
camera was unused for months as i bought the k5. funnily enough it was fine let week when i dug it out again. will let you know

cheers
fed up waiting for a FF
Mike-P
Member


Pentax Pro Master 11,154 posts
Joined: 25/03/2008
Location: Hampshire UK
Link Posted 21/02/2012 - 21:23
LINK1
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LINK4
No equipment list here but thanks for taking an interest. My Flickr
Algernon
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Pentax Pro Master 7,027 posts
Joined: 22/05/2010
Location: Lancashire
Link Posted 22/02/2012 - 09:38
I don't think Samsung repair GX20's any more
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Algi
greynolds999
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Pentax Pro Master 3,642 posts
Joined: 26/03/2009
Location: Falkirk
Link Posted 22/02/2012 - 12:24
You may find that the cost of repair is more than the camera is worth.

Whilst goods are meant to last a 'reasonable' length of time I doubt you would have much luck with this. I think it would be deemed that 2 years is reasonable. But an email to Samsung my be worthwhile (although if my recent experience is much to go by, I wouldn't bother).

If you could prove they knew about the issue before it was sold then you might have a case.

Of course there are things you could try first - leave it in a consistently warm, dry place, reflash the firmware, take the battery out and leave it for a couple of weeks. (But if anyone advises you to put it in the freezer, please don't - it's an urban myth and lots of electronics are ruined that way!)

My advice would be to put it on eBay (honestly described) and see what happens. Somebody will buy it and try to fix it.
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Algernon
Member


Pentax Pro Master 7,027 posts
Joined: 22/05/2010
Location: Lancashire
Link Posted 22/02/2012 - 12:28
Put an unmodified RAW and JPG on a site somewhere
and let other people see if they see the lines. That
would confirm that it's in the camera.
Pentax K-5 and some other stuff

Algi
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